Shipping & Returns

SHIPPING AND RETURNS
We accept orders from all over the world when paying with Paypal.

ORDER CONFIRMATION
When you submit your order we will e-mail you a preliminary order confirmation. When your order has been packed, you will receive a second e-mail with the final order confirmation.

SHIPPING COST
Free shipping over 50 USD.
Destination Price
European Union: DHL 9.9 USD
Rest of the world: DHL 9.9 USD
APPROXIMATE DELIVERY TIME
Destination Delivery time
European Union: 3-10 working days with DHL
Rest of the world: 10-15 days with DHL

CUSTOMS
Please note sometimes delays in the receipt of your parcel can be due to customs clearances and checks.
All parcels are shipped from an European country to your chosen country of destination.
All international orders sent to countries outside the EU MAY be subject to import charges.
Lingerie-Warehouse.com accepts no responsibility for these, please check with your customs office before ordering if you are unsure as to whether this applies to your country.

PRODUCTS IN STOCK
All the products shown on our webpage are available with no delay unless otherwise mentioned. In case something appear and we cannot deliver, we will pay you back all amount.

RETURNS / EXCHANGES
If an ordered item does not meet your requirements, you can return the item within 14 days after receipt of the goods by returning the goods.
You can return a non-personalized item within 14 days of receiving the goods.
Return shipping costs for the return shipment will be borne by you.
You will receive the return accept by e-mail (office@lingerie-warehouse.com), only upon request. Please make request HERE .
The products must be in unused condition.
The repayment will be made within 10 working days, after the goods receipt.

WRONG OR DAMAGED ITEM
Regarding possible reclamations, Lingerie-Warehouse.com follows the Romanian law (http://www.anpc.gov.ro/). Always contact us at office@lingerie-warehouse.com prior to sending the item back. The item must be returned within a total of 14 days and with an explanation of the damage or defect.
Return address:
Duras Media
Calea Rahovei, no 266-268, Corp 5, Etaj 1, Camera 7
050912 Bucharest
Romania

IN CASE OF DISPUTE
You may be eligible to file your complaint through the EU's online dispute resolution platform available to you here: www.ec.europa.eu/consumers/odr.